CANCELLATION, REFUND AND DELIVERY POLICY

Orders placed through the Website are subject to a minimum order value of ten Jordanian Dinars (JOD 10). Any applicable delivery charges or other charges shall be displayed to You before You complete Your order.

Once You place an Order through the Website, You may not modify or cancel it, even if it has not yet been shipped. Notwithstanding the foregoing, cancellation and/or a refund, as applicable, may be permitted only where: • the relevant Product is subject to an official factory recall announced or confirmed by PMC; or • PMC has sent or delivered to You an Order that does not correspond to the Order confirmed by PMC. Any such request must be submitted to PMC and must include Your Order number, proof of purchase and any other information reasonably requested by PMC. The request shall not be considered accepted unless and until it has been confirmed by PMC. For the avoidance of doubt, an incorrect Product or quantity selected by You when placing the Order shall not constitute an incorrect Order sent or delivered by PMC. Where a permitted cancellation is confirmed by PMC before delivery, any amount paid in advance in respect of the cancelled Order shall be returned to the same payment card used for the original transaction. Such return shall constitute a payment reversal. Where the Order has already been delivered, any refund shall be governed by Clauses 4 through 7 of this Policy. If You have any inquiries regarding order cancellation, please contact our customer service team via email at [EMAIL ADDRESS].

PMC reserves the right to cancel Your order, in whole or in part, before shipment where: • The ordered product is unavailable; • Payment cannot be authorized or processed; • The product information, price or availability displayed on the Website contains an error; • PMC reasonably suspects fraudulent or unauthorized activity; • The delivery address is incomplete, inaccurate or outside the available delivery areas; or • PMC is otherwise unable to fulfil the order. • Any other reasonable reason for PMC. PMC shall notify You of the cancellation using the contact information provided with the order.

Except where otherwise required under applicable law, due to the nature of the Products offered through the Website, including food products and other perishable items, Products may not be returned or exchanged and You shall not be entitled to request or receive a refund after placing an Order, except where: • the relevant Product is subject to an official factory recall announced or confirmed by PMC; or • PMC confirms that the Order sent or delivered to You does not correspond to the Order confirmed by PMC. For the avoidance of doubt, an incorrect Product or quantity selected by You when placing the Order shall not constitute an incorrect Order sent or delivered by PMC. Where a refund request relates to an official factory recall, the relevant Product must correspond to the product description, batch number, production date, expiry date or other identifying information specified in the applicable factory recall notice. The request must also be submitted within the period and in accordance with the instructions specified in that notice.

To request a refund in connection with an official factory recall or an Order sent or delivered incorrectly by PMC, You must contact PMC through the contact details made available on the Website and provide the following information: • Your full name and contact details; • Your order number and proof of purchase; • The name and quantity of the Product ordered and the Product received; • The batch number, production date and/or expiry date shown on the Product, where the request relates to a factory recall and such information is available; • Photographs of the product and its packaging, if requested; and • Any other information reasonably required by PMC to verify the refund request. You must retain the recalled or incorrectly delivered Product and its packaging until PMC provides instructions regarding its return, collection or disposal. PMC may reject a refund request if it is unable to verify that the Product is included within the applicable factory recall or that the Order sent or delivered by PMC does not correspond to the Order confirmed by PMC, subject to applicable law.

Unless otherwise required under applicable law, reasons for disqualifying a refund include the following: • The Product is neither included within an official factory recall nor part of an Order that PMC confirms does not correspond to the Order confirmed by PMC; • You have changed Your mind regarding the purchase; • The product does not meet Your personal taste or preference; • You selected an incorrect Product or quantity when placing the Order and the Product or quantity sent or delivered by PMC corresponds to Your selection; • The product has been improperly stored, handled or used after delivery; • You failed to follow the applicable storage, handling or consumption instructions; or • You experience an allergy, intolerance or other adverse reaction where accurate and complete ingredient and allergen information was provided and You failed to review or follow such information before purchasing or consuming the product.

Any approved refund shall be limited to the amount actually paid for the affected product after taking into account any discounts, promotional offers or credits applied to the order. Only the Product or Products included within the applicable factory recall or sent or delivered incorrectly by PMC shall be eligible for a refund. Any other Products forming part of the same Order shall not be eligible for a refund. Refunds will only be made to the payment card upon which the original transaction was debited and not by any other method, except where otherwise required under applicable law or where the original refund method is technically unavailable. Total refund processing time includes: [DAYS] business days for PMC to receive and check the refund request; [DAYS] business days for PMC to process an approved refund request; and The time it takes Your bank or payment card provider to process the refund request. PMC shall not be responsible for any additional period required by Your bank or payment card provider for the refunded amount to appear in Your account.

Orders shall be delivered by PMC and/or a third-party delivery service provider appointed by PMC from time to time. The available delivery methods and delivery areas shall be displayed on the Website and/or during the checkout process. PMC reserves the right not to accept or deliver an order to an address outside the available delivery areas. PMC may provide the appointed delivery service provider with the information reasonably required to deliver Your order in accordance with the Privacy Policy.

Any applicable delivery charges shall be displayed to You before You complete Your order and it shall be paid by You. Any delivery date or timeframe displayed on the Website or communicated to You is an estimate only and may be affected by product availability, the delivery address, weekends, public holidays, periods of high demand, weather, traffic or other circumstances outside PMC’s reasonable control. PMC shall use reasonable efforts to deliver orders within the estimated timeframe but does not guarantee delivery at a specific date or time unless expressly confirmed otherwise.

You are responsible for providing complete and accurate delivery information, including Your full address, telephone number and any information reasonably required to locate the delivery address. You must ensure that You or a person authorized by You is available to receive the order at the delivery address. Delivery shall be considered completed when the order is delivered to You or to any person accepting the order at the delivery address provided by You. Responsibility for the products shall pass to You upon completion of delivery.

Where delivery cannot be completed because: • The delivery information provided is inaccurate or incomplete; • No person is available to receive the order; • You cannot be contacted using the contact information provided; or • Access to the delivery address is unavailable or restricted, PMC and/or the delivery service provider may contact You to arrange another delivery attempt. Additional delivery charges may apply to any further delivery attempt. Due to the perishable nature of the products, an order that cannot be delivered for any of the foregoing reasons shall not be eligible for a refund, except where otherwise required under applicable law.

You should inspect the products promptly upon delivery and notify PMC without undue delay of any apparent damage, missing product, incorrect product or other issue with the order. Any such notification shall be assessed by PMC in accordance with this Policy and applicable law. Submitting a notification does not automatically entitle You to a refund. Except where otherwise required under applicable law, a refund shall be available only where PMC confirms that the Product is subject to an official factory recall or that the Order sent or delivered to You does not correspond to the Order confirmed by PMC. You are responsible for storing and handling the products in accordance with the instructions provided on the product, its packaging or the Website immediately following delivery.

Nothing in this Policy is intended to exclude, restrict or otherwise affect any rights or remedies that may not lawfully be excluded or restricted under applicable law.

PMC reserves the right to update and/or amend this Policy at any time without prior notice, and such amendments will be effective from the date of their publication on the Website. For this reason, we encourage You to review this Policy whenever You use the Website.

Please contact us if You have any inquiries relating to this Policy via email at [EMAIL ADDRESS]