Terms and Conditions of Use for the PMC B2C Ordering Website

• You must register and create an account to access and use the Website and the Services made available through it. Registration of an account shall be subject to PMC’s approval. • PMC reserves the right to determine, assign, modify, suspend, or revoke the type of account and the permissions associated with any User at its sole discretion. Access to products, information, orders, and other functionalities may vary depending on the User’s assigned role and authorization. • You acknowledge and represent that you have full legal capacity and authority to create an account and use the Website and the Services on your own behalf. • By registering an account, you agree to provide true, accurate, current, and complete information and to promptly update such information as necessary to ensure that it remains accurate and complete. • You are not permitted to use a false email address or any other inaccurate or misleading identification information, nor may you impersonate any person or entity or falsely represent your affiliation with any person or entity. • You are responsible for all information relating to your account and for keeping such information accurate and up to date. You are also responsible for maintaining the confidentiality and security of your account credentials and must notify PMC immediately of any unauthorized access to or use of your account. • When completing the registration process, you may be requested to provide certain information classified as “personal” or “private.” The primary purpose of collecting such information is to enable PMC to create and manage your account, communicate with you, provide the Services, process and manage orders, payments, arrange delivery, generate invoices, and perform administrative, operational, and statistical functions. • You may not sell, assign, transfer, license, or otherwise permit any third party to use your account or access the Website on your behalf without PMC’s prior written consent. • The Website may use SMS messages, email verification, or any other authentication methods to verify your identity when logging into the Website. • You acknowledge and agree that PMC may access, retain, and disclose information and content associated with your account, including, without limitation, your account information, order history, invoices, transactions, communications, and other information relating to your use of the Website, where it is required to do so by law or where PMC, in good faith, believes that such access, retention, or disclosure is reasonably necessary to: (1) comply with any applicable law, regulation, legal process, or governmental request; (2) enforce these Terms and Conditions of Use; (3) respond to claims that any information or content violates the rights of any third party; (4) respond to your requests or provide customer support; (5) protect the rights, property, security, or safety of PMC, its affiliates, users, business partners, or the public; (6) perform or enforce any agreement between PMC and any third party; and/or (7) any other purpose that PMC reasonably considers necessary for the operation of the Website or the provision of the Services.

• PMC grants you a non-transferable, non-exclusive, limited, revocable, and non-sublicensable license to access and use the Website and the Services solely to the extent permitted under these Terms and Conditions of Use and solely for your legitimate personal purposes in connection with ordering PMC products. PMC reserves all rights not expressly granted under these Terms and Conditions of Use. • Users may not assign, transfer, or otherwise dispose of any or all of their rights or obligations under these Terms and Conditions of Use without PMC’s prior written consent. • You represent, warrant, and undertake that any information, data, documents, orders, or other content submitted through the Website shall be accurate, complete, lawful, and shall not infringe the rights of any third party or violate any applicable law. • You agree not to use the Website or the Services to upload, transmit, store, or otherwise make available any information, material, or content that is unlawful, fraudulent, misleading, defamatory, obscene, offensive, threatening, abusive, discriminatory, infringes the rights of any third party, or otherwise violates any applicable law. • You agree not to upload, transmit, or introduce into the Website any viruses, malware, malicious code, destructive software, or any other technologies intended to interrupt, damage, interfere with, or limit the operation, functionality, or security of the Website or any related software, hardware, equipment, or communication systems. • You agree not to manipulate, conceal, or falsify your identity or any identifying information, or otherwise attempt to mislead regarding the source of any information, communication, transaction, or activity conducted through the Website. • By accessing and using the Website, you shall not, under penalty of legal liability, copy, reproduce, distribute, republish, modify, translate, create derivative works from, record, photograph, scrape, extract, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Website or any part thereof, nor use any content, materials, software, or information available through the Website except as expressly permitted under these Terms and Conditions of Use. You shall further refrain from using the Website in any manner that violates any applicable local, national, or international law or regulation. • You shall comply with all notices, policies, instructions, and reasonable directions issued by PMC from time to time regarding the access to and use of the Website and the Services. • Your right to access and use the Website shall automatically terminate upon your breach of these Terms and Conditions of Use or any provision thereof and may also be terminated by PMC at any time with or without cause. PMC reserves the right to take any action it deems appropriate, at its sole discretion, where you engage in any of the foregoing acts or otherwise violate these Terms and Conditions of Use.

• The Website enables Users to electronically submit orders for products made available by PMC through the Website. • The minimum value of any order submitted through the Website shall be ten Jordanian Dinars (JOD 10), as calculated and displayed on the Website. • Any order submitted through the Website constitutes a request by the User to purchase the selected Products and shall remain subject to PMC’s review and acceptance. Submission of an order through the Website does not constitute acceptance by PMC of such order. • PMC reserves the right, at its sole discretion, to accept, reject, cancel, modify, or partially fulfil any order submitted through the Website, including where products are unavailable, inaccurate information has been provided, technical errors occur, or for any other legitimate business reason. • The User is solely responsible for ensuring that all information submitted in connection with an order, including product selection, quantities, delivery details, and any other relevant information, is complete and accurate. • Once an Order has been placed through the Website, You may not modify or cancel it, even if it has not yet been shipped. Notwithstanding the foregoing, cancellation and/or a refund, as applicable, may be permitted only where: (i) the relevant Product is subject to an official factory recall announced or confirmed by PMC; or (ii) PMC has sent or delivered to You an Order that does not correspond to the Order confirmed by PMC. Any cancellation and/or refund request shall be submitted and processed in accordance with PMC’s Cancellation, Refund and Delivery Policy available at [INSERT LINK] and shall not be accepted unless and until confirmed by PMC. For the avoidance of doubt, an incorrect Product or quantity selected by You when placing the Order shall not constitute an incorrect Order sent or delivered by PMC.

• The Website may display the status of orders, including, where applicable, Pending, Under Process, Declined, Shipped, and Delivered. Such order statuses are provided solely for informational purposes and may be updated by PMC from time to time. • Estimated delivery dates or delivery times displayed on the Website, contained in invoices, or otherwise communicated to the User are estimates only and shall not constitute binding delivery commitments unless otherwise expressly agreed by PMC in writing. • PMC shall use commercially reasonable efforts to process and deliver accepted orders in accordance with its operational procedures. However, PMC shall not be liable for any delay in processing or delivering any order, any shortage or unavailability of products, or any inability to fulfil any order arising from circumstances beyond its reasonable control or otherwise permitted under these Terms and Conditions of Use. • Further information concerning delivery methods, charges and procedures is contained in PMC’s Cancellation, Refund and Delivery Policy available at [INSERT LINK], which forms an integral part of these Terms and Conditions of Use.

• The Website displays information relating to PMC’s products, including, where applicable, product descriptions, images, specifications, packaging, pricing, and other related information. • Product images and descriptions are provided for general informational purposes only. While PMC uses reasonable efforts to ensure that the information displayed on the Website is accurate, PMC does not warrant that such information is complete, accurate, current, or free from error. • Product availability displayed on the Website is indicative only and does not constitute a guarantee that any product will be available at the time an order is reviewed or processed. • PMC reserves the right, at any time and without prior notice, to modify, update, discontinue, replace, withdraw, or otherwise change any product, its specifications, packaging, availability, or any related information displayed on the Website. • PMC’s products may contain or come into contact with allergens. The User is solely responsible for reviewing all ingredient and allergen information made available on the Website and/or the product packaging before purchasing or consuming any product and for determining whether the product is suitable for the User or any other person for whom the product is purchased. • To the fullest extent permitted by applicable law, PMC shall not be liable for any allergic reaction arising where complete and accurate ingredient and allergen information has been made available and the User fails to review or comply with such information.

Except where otherwise required by applicable law, Products may not be returned or exchanged and no refund may be requested or issued after an Order has been placed, except where: (i) the relevant Product is subject to an official factory recall announced or confirmed by PMC; or (ii) PMC has sent or delivered to You an Order that does not correspond to the Order confirmed by PMC. The eligibility, procedure, exclusions, method and timing of any refund shall be governed exclusively by PMC’s Cancellation, Refund and Delivery Policy available at [INSERT LINK], which forms an integral part of these Terms and Conditions of Use.

The User is solely responsible for the accuracy, completeness, legality, and authorization of all information, documents, orders, instructions, and other content submitted through the Website, including all activities undertaken through the User’s account. The User shall be responsible for any loss, damage, claim, or liability arising from any breach of these Terms and Conditions of Use by the User or any person accessing the Website through the User’s account.

• The Website and all content, materials, software, databases, source code, object code, text, designs, graphics, logos, trademarks, service marks, trade names, icons, images, product catalogues, product descriptions, pricing information, invoices, reports, layouts, user interfaces, dashboards, downloads, domain names, trade dress, goodwill, drawings, industrial designs, databases, control panel data, documentation, and all other intellectual property rights therein, including any derivative works, modifications, alterations, corrections, updates, enhancements, or improvements thereto, whether registered or unregistered, together with all applications, registrations, renewals, extensions, priority rights, and all similar or equivalent rights or forms of protection now existing or arising in the future anywhere in the world, are and shall remain the exclusive property of PMC and/or its licensors, as applicable. Such rights are protected under applicable copyright, trademark, patent, trade secret, and other intellectual property laws. • Nothing contained in these Terms and Conditions of Use shall be construed as granting the User any ownership right, title, or interest in or to the Website or any of the foregoing intellectual property rights, except for the limited right to access and use the Website in accordance with these Terms and Conditions of Use. The User shall not acquire any ownership, title, interest, or goodwill in any trademark, trade name, logo, or other intellectual property owned or licensed by PMC.

• You grant PMC a non-exclusive, royalty-free licence, for the period reasonably necessary to operate and provide the Website and the Services, to use, host, store, reproduce, process, transmit, and technically modify the information, data, documents, orders, instructions, and other content submitted by you through the Website. Such use shall be limited to operating and supporting the Website, processing orders, performing contractual obligations, complying with applicable laws, and exercising PMC’s rights under these Terms and Conditions of Use. • PMC may collect, use, process, store, disclose, and retain information relating to your use of the Website in accordance with the Privacy Policy and applicable laws.

• Your registration data and certain other information relating to your access to and use of the Website are subject to PMC’s Privacy Policy, which forms an integral part of these Terms and Conditions of Use. For further information regarding the collection, use, storage, processing, disclosure, transfer, retention, and protection of your personal data, please refer to the Privacy Policy available at [Privacy Policy Link]. • By accessing or using the Website and the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the collection, use, storage, processing, disclosure, and transfer of your personal data in accordance with the Privacy Policy and applicable laws.

You agree to defend, indemnify, and hold harmless the Website, PMC, its affiliates, subsidiaries, directors, officers, employees, consultants, agents, service providers, successors, and assigns from and against any and all claims, demands, actions, liabilities, losses, damages, costs, and expenses (including attorneys’ fees and legal costs) arising out of or relating to: (i) your access to or use of the Website or the Services; (ii) your breach of any representation, warranty, covenant, or other provision of these Terms and Conditions of Use; (iii) any information, data, documents, orders, or other content submitted by you through the Website; or (iv) any act, omission, negligence, violation, or misconduct by you or any other person using the Website through your account.

• PMC reserves the right to suspend, restrict, or terminate your access to the Website and/or the Services if it determines, in its sole discretion, that your use of the Website violates these Terms and Conditions of Use, any applicable law, or any policy or instruction issued by PMC from time to time. Upon such suspension or termination, PMC shall have the right to prevent you from accessing the Website in the future and may suspend, deactivate, or delete your account and any information associated with it. • You may request the termination of your account and access to the Website and the Services at any time, with or without cause, by submitting a termination request to PMC or through the account settings. Upon receipt of such request, PMC may terminate or deactivate your account in accordance with its internal procedures. Where applicable, the termination of your account shall not affect any outstanding orders, payment obligations, or other accrued rights or obligations existing prior to the effective date of termination. Any request to reactivate or restore a terminated account shall be subject to PMC’s sole discretion and any applicable account approval procedures.

The Website may use cookies and similar technologies to facilitate the operation, functionality, security, and performance of the Website. Further information regarding PMC’s use of cookies and similar technologies is available in the Privacy Policy which forms an integral part of these Terms and Conditions of Use.

• The Website and the Services are provided solely to facilitate the electronic submission and management of orders and related purchases between PMC and individual consumers. The Website is provided solely as an electronic ordering and account management Website for individual consumers. PMC shall not be responsible for any direct or indirect consequences arising from any action taken or omitted by you based on the information made available through the Website. • The Website and the Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, PMC disclaims all representations and warranties, whether express, implied, statutory, or otherwise, including, without limitation, any warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, accuracy, reliability, security, or error-free operation. PMC does not warrant that the Website will always be available, uninterrupted, secure, free from viruses or other harmful components, or that any defects will be corrected. • Although PMC uses reasonable efforts to ensure that the information made available through the Website is accurate and up to date, PMC does not warrant the completeness, accuracy, reliability, or availability of any product descriptions, specifications, pricing information stock availability, delivery estimates, or any other information made available through the Website. All such information is subject to change without prior notice. • Any reliance placed by you on the Website, the Services, or any information made available through the Website shall be entirely at your own risk. PMC shall not be liable for any loss or damage arising from your reliance on such information or from any inaccuracies, omissions, delays, or errors contained therein. • The Website may contain links to third-party applications, websites, resources, or services. Since PMC has no control over such third-party resources, you acknowledge and agree that PMC is not responsible for their availability, content, products, services, privacy practices, or terms of use, nor for any loss or damage arising from your access to or use of such third-party resources. Your use of any third-party application, website, or service shall be governed solely by the terms and policies applicable thereto. • Any transaction, communication, or dealing between you and any third party through or in connection with the Website, other than the processing of payments for products purchased from PMC, shall be solely between you and such third party. PMC shall not be responsible for any goods, services, information, or other materials provided by any third party or for any loss or damage arising from such dealings. • Any software, files, reports, invoices, documents, or other materials downloaded or otherwise obtained through the Website are obtained at your own discretion and risk. You shall be solely responsible for any damage to your computer systems, mobile devices, software, or data arising from the downloading or use of such materials.

• To the fullest extent permitted by applicable law, you agree that under no circumstances shall PMC, its subsidiaries, affiliates, directors, officers, employees, agents, consultants, service providers, or representatives be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages or losses of any kind, including, without limitation, loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, loss of data, business interruption, system failure, or any other commercial or economic loss arising out of or relating to your access to or use of, or inability to access or use, the Website or the Services, any unauthorized access to the Website, any transmission of data, any information or materials made available through the Website, any error, omission, interruption, delay, defect, or malfunction of the Website or the Services, or any other matter relating to the Website or its use. • PMC shall not be liable for any rejection, cancellation, modification, partial fulfilment, delay, shortage, or unavailability of any product were permitted under these Terms and Conditions of Use. • In any case, PMC’s total liability for any claims by the user regarding the Website or Services shall not exceed the total value of the amount actually paid by You for the Order giving rise to the claim. • The foregoing limitations and exclusions of liability shall apply whether the alleged liability arises in contract, tort (including negligence), strict liability, or otherwise, and shall apply even if PMC has been advised of the possibility of such damages or losses.

• These Terms and Conditions of Use, together with the documents incorporated herein by reference, including the Privacy Policy and the Cancellation, Refund and Delivery Policy, constitute the entire agreement between You and PMC regarding Your access to and use of the Website, the purchase of products and the Services. • If any provision of these Terms and Conditions of Use is determined by a court or other competent authority to be invalid, illegal, or unenforceable, such provision shall, to the extent of such invalidity, illegality, or unenforceability, be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect. • Any provision of these Terms and Conditions of Use which, by its nature or express wording, is intended to survive the termination or expiration of these Terms and Conditions of Use, including, without limitation, provisions relating to intellectual property, disclaimers, indemnification, limitation of liability, governing law, dispute resolution, and any accrued rights or obligations, shall survive such termination or expiration.

• The failure of PMC and/or its affiliates or subsidiaries to exercise or enforce any right or remedy available under these Terms and Conditions of Use, or to take any action in respect of any breach by you or any other person, shall not constitute a waiver of such right or remedy, nor shall it prevent or restrict the subsequent exercise or enforcement of that or any other right or remedy in respect of the same, similar, or any other breach. • If any access to or use of the Website is prohibited by or otherwise violates the laws applicable in the jurisdiction from which you access or use the Website, then the Website is not intended for your use, and you must immediately cease accessing and using the Website. You are solely responsible for ensuring that your access to and use of the Website complies with all applicable laws, regulations, and legal requirements in the jurisdiction from which you access or use the Website.

• These Terms and Conditions of Use and any other matter related to the use of the website are subject to the laws of the Hashemite Kingdom of Jordan. • In the event of any dispute, claim, or controversy arising out of or relating to any matter executed on the website, or the violation, enforcement, interpretation, or validity of these Terms and Conditions of Use, or any part thereof (“Dispute”), the party receiving such a dispute must first attempt to settle such a dispute amicably by providing the other party with written notice (by first-class or registered mail) at the addresses specified for each party on the website, describing the facts and circumstances (including any relevant documents) related to the dispute and giving the other party a period of thirty (30) days to respond to the notice or address the dispute. If the dispute is not settled within a period of thirty (30) days from the date of sending the notice to the other party, the courts of Amman (Palace of Justice) shall have jurisdiction to settle the dispute.

Please contact PMC should you have any inquiries, requests, complaints, or concerns relating to these Terms and Conditions of Use or your use of the Website by email at [EMAIL ADDRESS].